Terms and Conditions

NOPACK provides a convenience service that allows customers to ship clothing and approved personal items from participating hotel locations to a designated address. Shipping and transportation are performed by independent third-party carriers, including but not limited to FedEx, UPS, USPS, or other providers.

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Once a NOPACK bag or package has been tendered to and accepted by the carrier, including by carrier scan, pickup record, or other proof of carrier possession, NOPACK is not liable for loss, theft, delay, damage, misdelivery, failure to deliver, or any other issue caused by or occurring during carrier transportation.

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All shipments are subject to the applicable carrier’s terms, conditions, exclusions, claim rules, and limits of liability. Unless the customer purchases additional declared-value coverage or shipping protection before shipment, any reimbursement for loss or damage may be limited to the carrier’s standard liability amount. NOPACK does not guarantee that any carrier claim will be approved.

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NOPACK’s maximum liability for any shipment, regardless of cause, shall not exceed the amount paid by the customer to NOPACK for the applicable shipment, except to the extent a greater amount is actually recovered from the carrier and paid to NOPACK for the customer’s shipment.

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Customers are responsible for ensuring that no prohibited, restricted, fragile, perishable, hazardous, illegal, high-value, or irreplaceable items are placed inside a NOPACK bag. Prohibited items include, but are not limited to, cash, jewelry, watches, electronics, passports, IDs, medication, medical devices, gift cards, collectibles, documents of value, and one-of-a-kind or sentimental items. 12lbs of CLOTHING ONLY

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By using NOPACK, the customer agrees that NOPACK’s role is limited to facilitating shipment and assisting with eligible carrier claims, and that NOPACK is not responsible for carrier performance after carrier acceptance.